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Order tracking
Where is your cloud?
Enter your tracking number and follow your parcel step by step, from our workshop to your bed.
Track my parcel
Your tracking number is in the shipping confirmation email. The carrier is recognised automatically, in France and internationally.
Look for the email "Your order is on its way" : the number is in it, with a direct link to tracking.
Your parcel
Another carrier mentioned in your email? All-carrier tracking ↗
No number yet?
Your order is probably being prepared. You'll receive your number by email as soon as it ships.
View my ordersA problem with your parcel?
Delayed, damaged or missing parcel: write to us, we'll handle it personally.
Contact usYour order's journey
From our workshop to your bed.
Immediate
Order confirmed
You'll receive a confirmation email with a summary of your order.
24 to 48 hours
Preparation
Your duvet and pillows are carefully packed, ready to go.
Email + tracking
Shipping
Your parcel ships: you receive your tracking number to follow it here.
3 to 7 days
First night
Your cloud arrives at your door, with free delivery. All that's left is to try it.
Frequently asked questions
When will I receive my tracking number?
As soon as your order leaves our warehouse, you'll receive an email "Your order is on its way" with your number and a tracking link. Remember to check your spam folder.
My tracking isn't showing, is that normal?
Yes, right after shipping, the carrier may take 24 to 48 hours to show the first information. Try again a little later.
The carrier changes during transit, is that normal?
Yes, for international shipments your parcel may be handed from one carrier to another when it arrives in France (often La Poste or Colissimo for the last leg). Tracking automatically recognises each carrier, with the same number.
My parcel is marked "delivered" but I haven't received it.
Check with your neighbours, your building caretaker or in your letterbox. Still nothing? Write to us with your order number, and we'll open an investigation with the carrier.
Can I change my delivery address?
If your order hasn't shipped yet, yes: contact us as soon as possible with your order number and the new address.
I ordered several products, will they arrive together?
Usually yes. If your order ships in several parcels, you'll receive a tracking number for each one.